Telephone Systems Liverpool
There are so many places to turn to these days when purchasing a telephone system that your search can end up leaving you confused. If you call BT, you will be recommended a BT system. If you approach a local dealer, you will more than likely be advised to buy a Panasonic, simply because this is the switch that most local dealers sell. Office Liverpool is an independent supplier of telephone systems and will recommend a system that is customised to your needs.
Get some independant advice now on 0151 669 1122
10 Things to consider when buying a telephone system
1. How many people will be using the system?
This will determine how many extensions you need and what systems are capable of providing this.
2. Is this number likely to increase in the next 5 -7 years – by how many?
Future Proof your system so you dont need to buy a new one in two years time when you have reached capacity.
3. How many people need to be on the phone at any one time?
This will determine how telephone lines you need.
4. What is your Budget?
5. Will you purchase outright or lease finance the system?
6. What functions do you require the system to have?
Here are some of the basic functions that are standard which most systems:
Call Transfer, Call Forward, Call Hold, Call Hold Music, Call Pickup, Voice Mail
You may also consider some of the more advanced options like:
Auto Attendant - callers are offered a series of numbers to press to get to the correct department/extension.
Conference calling - most systems provide this, but any handsets used must have a reliable and efficient microphone as well as a speaker.
Simultaneous Ring - Specify other phone numbers that should ring when your phone rings.
Hunt Groups - Automatically process incoming calls received by a single phone number by distributing them among a group of users or agents.
Call Screening – Allows you to control calls from specific numbers.
Calling Plans -Prevent specific employees, departments from making incoming and outgoing calls of a specified type.
7. Do you know what level of Maintenance cover you need?
There are different types of Maintenance agreements, so be sure to choose the right level of cover. Whilst telecoms engineers still have to visit in the event of a system failure, many suppliers can now offer remote maintenance allowing them to dial-in and fix smaller faults that may arise. It is important to be aware of what is and isn't included.
8. Do you want to save money off the cost of your telephone calls?
Carrier pre select (CPS) and Least Cost Routing (LCR) enables you to achieve significantly lower costs for all your outbound calls without the need to change your existing BT telephone numbers or install any additional hardware. Call Office Liverpool on 0151 669 1122 and we can send you our existing tariffs.
9. Test the system
Ask your supplier for a demo, touch and feel the handsets and check you are your staff our comfortable with the equipment. If necessary go and see one of their previous clients who have had the same system installed.
10. Training and Install
The system turns up in the post, what next? Make sure you have negotiated both the install of the system and adequate training of your staff.
Get some independant advice now on 0151 669 1122
10 Things to consider when buying a telephone system
1. How many people will be using the system?
This will determine how many extensions you need and what systems are capable of providing this.
2. Is this number likely to increase in the next 5 -7 years – by how many?
Future Proof your system so you dont need to buy a new one in two years time when you have reached capacity.
3. How many people need to be on the phone at any one time?
This will determine how telephone lines you need.
4. What is your Budget?
5. Will you purchase outright or lease finance the system?
6. What functions do you require the system to have?
Here are some of the basic functions that are standard which most systems:
Call Transfer, Call Forward, Call Hold, Call Hold Music, Call Pickup, Voice Mail
You may also consider some of the more advanced options like:
Auto Attendant - callers are offered a series of numbers to press to get to the correct department/extension.
Conference calling - most systems provide this, but any handsets used must have a reliable and efficient microphone as well as a speaker.
Simultaneous Ring - Specify other phone numbers that should ring when your phone rings.
Hunt Groups - Automatically process incoming calls received by a single phone number by distributing them among a group of users or agents.
Call Screening – Allows you to control calls from specific numbers.
Calling Plans -Prevent specific employees, departments from making incoming and outgoing calls of a specified type.
7. Do you know what level of Maintenance cover you need?
There are different types of Maintenance agreements, so be sure to choose the right level of cover. Whilst telecoms engineers still have to visit in the event of a system failure, many suppliers can now offer remote maintenance allowing them to dial-in and fix smaller faults that may arise. It is important to be aware of what is and isn't included.
8. Do you want to save money off the cost of your telephone calls?
Carrier pre select (CPS) and Least Cost Routing (LCR) enables you to achieve significantly lower costs for all your outbound calls without the need to change your existing BT telephone numbers or install any additional hardware. Call Office Liverpool on 0151 669 1122 and we can send you our existing tariffs.
9. Test the system
Ask your supplier for a demo, touch and feel the handsets and check you are your staff our comfortable with the equipment. If necessary go and see one of their previous clients who have had the same system installed.
10. Training and Install
The system turns up in the post, what next? Make sure you have negotiated both the install of the system and adequate training of your staff.